Shipping & Delivery

SHIPPING & HANDLING
At Kinderklipz you can choose your shipping method. We offer Non-Trackable Mail, Priority Mail and Signed Delivery for European and International orders up to 2 kg. For orders with more weight, we offer Chronopost/DPD, EMS, International Order and FedEx depending on the shipping country.

We recommend choosing Signed Delivery for safe delivery. It includes a full tracking number for most of the countries, online tracking and secure delivery {signed delivery}. Kinderklipz is not liable for orders that not shipped with Signed Delivery or Express Delivery (Chronopost/DPD, EMS, International Order, FedEx).

Returned orders due to "address insufficient" or "address not found" where the shipping address provided by the customer is incorrect/insufficient/not found or order not claimed will pay the new shipping cost for a re-shipping. A refund can be made instead of the items, excluding shipping cost.

ESTIMATED SHIPPING TIME
Portugal = 1 to 2 business days excluding Azores and Madeira Islands
Europe = 3 to 7 business days
International = 5 to 15 business days
{Note: delays may happen in holiday season and due to customs clearance :: Orders shipped to Italy and Brasil may take a few more days.}

PACKING
Orders will be shipped in a bubble wrap pack or box, more fragile products will be wrapped in extra bubble wrapping.

IMPORT DUTIES & DUTIES 
Custom, import duties, and related expenses may be incurred and are buyers responsibility. We use CN 22 customs declaration and we declare the exact content and value, except shipping cost in all international orders (and non-E.U. orders). Contact us if you need any assistance on this.  

We are based in Portugal (European Union) so all deliveries within European countries will not pay duty taxes, except Switzerland, Norway, Iceland, Canary Islands (ES), Ceuta Territories and Melilla (ES), Andorra, Vatican, Faroé Islands (DK), Greenland (DK), Buesingen Territories, Helgoland Island (DE), Aland Islands (FI), Month Athos (GR), Campione d’Itália (IT), Livigno (IT), Lake Lugano (IT), Guernsey (UK), Jersey (UK), Gibraltar (UK), Miquelon (FR), Mayotte (FR).

Please contact your country customs authorities for more information if you live outside the European Union or in the above mentioned territories. 

WITHDRAWAL & REFUNDS
You have the right to withdraw and return your Kinderklipz purchase within 14 days of receipt of the goods for a full refund - contact us before by email or phone and fill the form below. You will have to bear the direct cost of returning the goods.

Withdrawal Form (ANNEX I - MODEL B):
https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32011L0083&from=PT

If the return falls outside of this period, or the item is worn, damaged or not in its original packaging, Kinderklipz cannot accept the returned items and cannot give a refund. Please return it using a secure shipping method, we are not responsible for lost returns.

We will then refund your purchase within 14 days of receiving the returned goods or official proof that the order has been returned.  Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless we have expressly agreed otherwise (like an exchange for another good or coupon code to be used in Kinderklipz shop).

In exceptional occasions, where Free Shipping is offered to purchases at Kinderklipz, the withdraw refund will exclude shipping costs (value based on our shipping cost table).

Returned orders due to "address insufficient" or "address not found" where the shipping address provided by the customer is incorrect/insufficient/not found or order not claimed will pay the new shipping cost for a re-shipping. A refund can be made instead of the items, excluding shipping cost.

If by human error a product is sold out or listed incorrectly, a refund will be made through a coupon that can be rendered in our shop in a future order or in cases where the payment was made using Paypal, we will refund automatically the value.

⇢ Product Information
Please read carefully the description of the item before you buy it. We always try to provide an accurate description and, when possible several pictures so that you can see what you're buying, including [when necessary] side A and B photos and detail information. If you need additional photos or information feel free to contact us.

We make all efforts to provide accurate photos but because computer monitors are different, please take in mind that colors can be different.

⇢ Other Return & Refund Conditions:
* No refunds/returns on clearance/sale items;
* No FABRIC or CUTED products refunds/returns;
* No refunds/returns for explicited defectedproducts as the item description


Weight up to Encomendas {Islands} Signed Delivery [trackable, safer option] Priority Mail [trackable] International Mail [slow - no tracking] EMS19 {Mainland} EMS {Islands}
0,100 Kg 12,78 3,10 1,40 1,00 6,53 27,10
0,490 Kg 12,78 4,00 2,90 1,80 6,53 27,10
0,990 Kg 12,78 7,00 6,00 4,20 6,53 27,10
1,990 Kg 12,78 7,00 6,00 4,20 6,53 27,10
2,990 Kg 12,78 - - - - - - 6,89 41,59
3,990 Kg 13,74 - - - - - - 6,89 41,59
4,990 Kg 14,34 - - - - - - 6,89 41,59
5,990 Kg 19,26 - - - - - - 7,23 56,02
6,990 Kg 22,20 - - - - - - 7,23 56,02

Weight up to Chronopost {Baleares} Signed Delivery [trackable, safer option] Priority Mail [trackable] International Mail [slow - no tracking] EMS España {Peninsular} EMS España {Baleares}
0,100 Kg 32,40 5,50 5,00 3,00 9,96 24,60
0,245 Kg 32,40 6,80 6,20 4,00 9,96 24,60
0,490 Kg 32,40 9,00 8,30 6,00 9,96 24,60
0,990 Kg 32,40 13,50 12,40 - - 9,96 24,60
1,990 Kg 32,40 20,30 - - - - 9,96 24,60
4,900 Kg 34,00 - - - - - - 12,54 45,46
9,900 Kg 39,60 - - - - - - 18,38 80,20

Weight up to Signed Delivery [trackable, safer option] Priority Mail [trackable] International Mail [slow - no tracking]
0,100 Kg 5,50 5,00 3,00
0,245 Kg 6,80 6,20 4,00
0,490 Kg 9,00 8,30 6,00
0,990 Kg 13,50 12,40 - -
1,990 Kg 20,30 - - - -

• International ( show countries list )
Weight up to Signed Delivery [trackable, safer option] Priority Mail [trackable] International Mail [slow - no tracking]
0,100 Kg 5,90 5,00 3,00
0,245 Kg 7,90 6,90 5,00
0,490 Kg 12,90 12,00 8,90
0,990 Kg 21,90 21,20 - -
1,990 Kg 31,80 - - - -

• Chronopost | DPD - zones 1-2 ( show countries list )
Weight up to Chronopost | DPD Europe
2,990 Kg 21,00
4,990 Kg 29,40
9,990 Kg 31,50
19,990 Kg 35,70
29,990 Kg 48,15

• Chronopost | DPD - zone 4 ( show countries list )
Weight up to Chronopost | DPD Europe
2,990 Kg 23,70
4,990 Kg 34,20
9,990 Kg 36,40
19,990 Kg 39,80
29,990 Kg 52,90

• Chronopost | DPD - zone 3 ( show countries list )
Weight up to Chronopost | DPD Europe
2,990 Kg 21,80
4,990 Kg 30,10
9,990 Kg 31,90
19,990 Kg 36,80
29,990 Kg 48,45

• Chronopost | DPD - zone 5 ( show countries list )
Weight up to Chronopost | DPD Europe
2,990 Kg 28,00
4,990 Kg 40,50
9,990 Kg 43,50
19,990 Kg 48,70
29,990 Kg 60,90

• Chronopost | DPD - zone 6 ( show countries list )
Weight up to Chronopost | DPD Europe
2,990 Kg 37,80
4,990 Kg 54,80
9,990 Kg 60,90
19,990 Kg 67,50
29,990 Kg 84,50

• International Package - zone 1 ( show countries list )
Weight up to International Package 1
1,990 Kg 32,50
2,990 Kg 36,00
3,990 Kg 37,40
4,990 Kg 41,00
5,990 Kg 46,00
6,990 Kg 48,00
7,990 Kg 50,50
8,990 Kg 54,00
9,990 Kg 57,00

• International Package - zone 2 ( show countries list )
Weight up to International Package 2
1,990 Kg 39,00
2,990 Kg 43,80
3,990 Kg 46,80
4,990 Kg 51,00
5,990 Kg 57,90
6,990 Kg 60,60
7,990 Kg 65,00
8,990 Kg 69,80
9,990 Kg 75,00

• International Package - zone 3 ( show countries list )
Weight up to International Package 3
1,990 Kg 51,50
2,990 Kg 61,20
3,990 Kg 71,00
4,990 Kg 81,00
5,990 Kg 91,00
6,990 Kg 101,50
7,990 Kg 110,90
8,990 Kg 120,20
9,990 Kg 132,50

• International Package - zone 4 ( show countries list )
Weight up to International Package 4
1,990 Kg 68,80
2,990 Kg 87,15
3,990 Kg 105,80
4,990 Kg 125,05
5,990 Kg 142,70
6,990 Kg 161,00
7,990 Kg 179,50
8,990 Kg 197,70
9,990 Kg 216,00