F.A.Q.

⇢ Do you ship internationally? 
We ship worldwide but currently, we aren't able to ship to the UK, USA, Norway, Australia, and New Zealand. If you live in these countries please check our Etsy shop where you can place your order: www.kinderklipz.etsy.com

We certainly do! We ship all over the world! If you want to have an idea of how much the shipping charges will simply submit a quotation (once you have added items to your cart) and the site will tell you how much the shipping will be for your order. You can also see the shipping charges by location in the Shipping & Delivery section (vat not included in price display).

You can also choose what method do you prefer*, with the tracking number or not. 
* Available only for orders under 2kg.

⇢ Do you offer discounts?
Yes, we do. Our shop will automatically apply the following discounts according to your order's value:
≥ 100€ = 5% off
≥ 200€ = 10% off
≥ 500€ = 20% off
note: discounts exclude VAT, shipping cost, and any sales or outlet products. 

⇢ How long do orders take to get to overseas locations? 
Shipping is generally very quick, however, as a general rule, we like to say that shipping takes 7-10 working days for orders outside Europe. You can also see the estimated shipping time in the Shipping & Delivery section.

⇢ Do you accept returns? 
Yes, however, you the buyer, are responsible for the return shipping cost to us. In cases where there has been an error on the order, we will pay for the shipping charges. More information at the Shipping & Delivery section.

⇢ Do I have to pay VAT/taxes/customs on my order? 
All our prices and shipping costs in the shop include VAT tax (excluding the shipping table rates in the "Shipping & Delivery" Terms page. If you are a registered VAT business within European Union our if you are a business outside European Union please add your tax number in your 's Kinderklipz account and/or contact us to validate this and exclude the VAT tax from your orders. 

Customs and duties may be charged to customers from overseas locations. You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and can't give you an estimate of the cost, because it varies widely around the world. Please do your research so you're ready to get your package cleared through customs, and have an idea of what the additional cost will be.

If you need any assistance please contact us

⇢ How can I get in touch with someone at KinderKlipz? 
You can contact us via email or through our contact form. We do everything we can to respond to our customers as soon as possible. Please be reminded that we are located in Portugal so there is a time difference which may cause a slight delay. However, our goal is to respond to customers within 24 hours, excluding weekends and holidays.